Hospitality · Hotel
Crowne Plaza Chester by IHG
Trinity St, Chester, Cheshire, CH1 2BD
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Updated: 25 May 2026
Authenticity Score: 68/100
About
The Crowne Plaza Chester is a well-located hotel that offers a convenient base for exploring the city. While the location and staff are generally praised, the hotel itself is often described as dated and in need of refurbishment. Experiences can be mixed, with some guests enjoying a comfortable stay while others report issues with cleanliness and maintenance.
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We analyze 73 public reviews for Crowne Plaza Chester by IHG using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Room Hygiene
65/100
Staff Hospitality
75/100
Pro Tip
Check for parking availability before you arrive, as it can be limited.
City Centre
On-site Parking
Pros & Cons
✓ What Works Well
- Great location
- Friendly staff
- Spacious rooms
✗ Areas to Improve
- Dated decor
- Maintenance issues
- Expensive parking
Frequently Asked Questions
- Is there parking?
- Is it dog friendly?
- Is breakfast included?
User Feedback
Perfect location for shopping.
Rooms are a bit tired.
Staff are helpful.
Quick Info
- Category Hospitality
- Neighborhood City Centre
- City Chester
- State Cheshire
- Postcode CH1 2BD
- Country United Kingdom
More Hospitality
