Subway
Food & Beverage · Fast Food Sandwich Shop

Subway

Quayside Shopping Centre, Units 11 & 12, Londonderry, Northern Ireland, BT48 7PX

Google Maps Updated: 25 May 2026
Authenticity Score: 85/100
About

Subway at Quayside is currently struggling with significant service and hygiene complaints. Customers frequently report rude staff, dirty seating areas, and issues with the new self-service kiosks. While some still find the food consistent, the overall experience is marred by poor management and a lack of cleanliness. It's a far cry from the 'Eat Fresh' standard many expect.

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We analyze 64 public reviews for Subway using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Food Taste 60/100
Value for Money 65/100
Pro Tip

Check the cleanliness of the tables before ordering; it's a common pain point here.

Self-service kiosks
Mixed hygiene standards
Pros & Cons

✓ What Works Well

  • Consistent food
  • Quick service (when staffed)
  • Good location

✗ Areas to Improve

  • Dirty seating area
  • Rude staff
  • Issues with self-service kiosks
Frequently Asked Questions
  • Why are the kiosks so slow?
  • Is the place clean?
  • Can I still order from a person?
User Feedback

The place is covered in flies.

Staff are moody and unhelpful.

Bring back the old service model.