Food & Beverage · Fast Food
KFC Durham Mercia Retail Park
Pod A, Arnison Centre, Ryelands Way, Durham, County Durham, DH1 5GF
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Updated: 25 May 2026
Authenticity Score: 60/100
About
KFC at Arnison Centre is a polarizing spot. Some customers have great experiences with hot, fresh food and friendly staff, while others report significant issues with hygiene, cold food, and poor service. It seems to be a place where consistency is a major challenge. If you're looking for a quick bite, it might be a gamble.
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Highest rating
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Lowest rating
We analyze 77 public reviews for KFC Durham Mercia Retail Park using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Food Taste
65/100
Value for Money
60/100
Pro Tip
Check your order before leaving the store, as missing items are a common complaint.
Drive-thru
App ordering
Pros & Cons
✓ What Works Well
- Friendly staff (when they are on form)
- Convenient location
- Good food (when fresh)
✗ Areas to Improve
- Hygiene concerns
- Inconsistent food quality
- Poor service and long waits
Frequently Asked Questions
- Is it clean?
- Is the food fresh?
- Are there self-service machines?
User Feedback
Food was cold
Staff were rude
Great service from some staff
Quick Info
- Category Food & Beverage
- Neighborhood Pity Me
- City Durham
- State County Durham
- Postcode DH1 5GF
- Country United Kingdom
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