Food & Beverage · Fast Food
McDonald's
Arnison Retail Centre, Durham, County Durham, DH1 5GD
Google Maps
Updated: 25 May 2026
Authenticity Score: 55/100
About
McDonald's at Arnison Retail Centre is a very busy spot that often struggles with consistency. While some customers have positive experiences with friendly staff and hot food, many others complain about long wait times, missing items, and poor service. It is a convenient location, but be prepared for potential delays and order errors.
Our Review Process
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20
Highest rating
20
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We analyze 71 public reviews for McDonald's using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Food Taste
60/100
Value for Money
65/100
Pro Tip
Always check your bag before leaving the drive-thru; missing items are very common here.
Drive-thru
App ordering
Pros & Cons
✓ What Works Well
- Convenient location
- Friendly staff (occasionally)
- Good for a quick stop
✗ Areas to Improve
- Long wait times
- Missing items in orders
- Inconsistent food quality
Frequently Asked Questions
- Is it fast?
- Do they get orders right?
- Is it clean?
User Feedback
Food was cold
Staff were rude
Always missing items
Quick Info
- Category Food & Beverage
- Neighborhood Pity Me
- City Durham
- State County Durham
- Postcode DH1 5GD
- Country United Kingdom
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