The Thatched Cottage Inn
63-67 Charlton Rd, Shepton Mallet, Somerset, BA4 5QF
The Thatched Cottage Inn has had a turbulent time recently with changes in management, leading to some very mixed reviews. While some guests have had a lovely stay and praised the new team, others have been left disappointed by poor communication, service issues, and inconsistent food quality. It is a beautiful building, but it seems to be in a transition phase.
We analyze 76 public reviews for The Thatched Cottage Inn using our data models and filter out spam to highlight only authentic feedback.
If you are planning to stay, it is worth calling ahead to confirm your booking and check the current status of their food service.
✓ What Works Well
- Beautiful building
- Friendly new management
- Good location
✗ Areas to Improve
- Inconsistent service
- Communication issues
- Food quality varies
- Is breakfast included?
- Is it dog friendly?
- Is there parking?
Beautiful building, needs better management
Friendly staff
Hit or miss food
- Category Hospitality
- City Shepton Mallet
- State Somerset
- Postcode BA4 5QF
- Country United Kingdom
